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Terms & Conditions

  1. These commercial terms govern relationships between seller IMPLACORE Sp. z o.o. with registered office at ul. Polska 94 A, 60-401 Poznań, Poland, Tax registration number (NIP) PL5262740172 (hereinafter referred to as "seller"), and buyer the offer and sale of products on

  2. The purchase contract between the buyer and seller originates when seller confirms the purchase order to the buyer. From this moment, the rights and responsibilities between the seller and the buyer become valid and effective. The seller confirms the binding purchase order via e-mail latest 2 days from the day of receiving the purchase order from the buyer. By confirming the purchase order, the seller commits to deliver the ordered goods and transfer the ownership of these goods to the buyer. The buyer commits to take over and pay the purchase price for these goods.

  3. Once we receive your purchase order (whether you made it via e-shop or e-mail), the purchase order becomes binding – as your draft purchase contract. The purchase order can be canceled until we organize the shipping.

  4. The prices are denominated in Euros and don’t include 8% VAT (net prices). The buyer who has European Union Vat Identification Number (VIES) pay only net price. The difference is returned to the buyer's bank account. Each shipment is accompanied by a proof of purchase – invoice.

  5. Orders are only within European Union, Switzerland and Turkey terrirory.

  6. We offer 3 payment options – Bank transfer, "Cash on delivery" and PayPal (available soon). "Cash on delivery" payment option is available with an additional cost of 15 Euros. The bank transfer data you can find here. Please, write the number of your order in the title.

  7. We deliver goods within 7 days from the day of your order/payment. Delivery of ordered goods is provided by UPS. Your package will reach you during working days on the shipping address that you filled out in the purchase order within 5 working days.

  8. The buyer should check the goods before taking them over from the delivery service representative. If the buyer finds that the package has some damages caused by the transport, he has to check together with the delivery service representative if the goods are damaged too. If the goods are damaged, the buyer is responsible to write a note about this damage and take the confirmation from the delivery service representative. By signing the delivery note to the delivery service company, the buyer agrees with the takeover of the goods and confirms arrival without any damage. Later claims to return or exchange the goods caused by transport will not be considered and will be rejected. The buyer is responsible to inform the seller about damage of goods during transport immediately, latest in 2 days after goods receipt. This is to be done by email at

  9. Each order can be returned without giving a reason within 14 days from the date of delivery. In exceptional cases the returns policy might be valid for goods within at least 6 months expiration period and for packages that haven’t been opened. If the goods need to be returned, please inform us about it via email ( before the shipment. Give us information concerning respective product, date of goods takeover and contact details. We will contact you to provide a feedback.

  10. The complaint policy concerns all the medical devices that couldn’t be properly used or their usage hasn’t brought the desired effect of the treatment. If that kind of situation occur contact us to pass the information about the observed problems as soon as possible. You can do so by email at along with the following details: respective product name, description of the incident or problem you’ve met while using our product, date of goods takeover or the related invoice and your contact details. We will send you the complaint form and give further instructions.

  11. All personal data of our customers (name, surname, e-mail address, phone number, billing or shipping address) are kept according to the valid law on protection of personal data. Personal data provided by buyers, will be used only for the need of our e-shop (for purpose of closing buying contract and its fulfillment also newsletter purpose if selected ) and will not be shared with a third party. Exceptions to this are transportation and logistic company, with whom we share information needed for order delivery.

  12. In time of closing buying contract, legal relationships between seller and buyer comply with commercial terms as amended on the day of order placement of the purchaser. Otherwise, the legal relationships between seller and buyer follow respective provisions of civil code and consumer protection law, resp. commercial code as amended. These commercial terms are effective as of 16th of December 2013